SHIPPING & RETURNS
Return & Exchange Policy.
Thank you for choosing LD Couture. Each of our gowns is thoughtfully made to order or carefully selected for our brides, which means your dress is crafted or sourced just for you. Please review our updated policy below before placing your order.
Shipping Information
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Processing Time: Most gowns are made to order. Estimated production and shipping times vary by designer and gown style. Please refer to individual product descriptions or contact us for specific timelines.
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Shipping Methods: Orders are shipped via trusted carriers such as USPS, UPS, FedEx, or DHL, with tracking provided once dispatched.
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Shipping Costs: Calculated at checkout based on your location and shipping method.
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International Shipping: We ship worldwide! Please note, international customers are responsible for any customs duties, VAT, or import taxes incurred.
Return & Exchange Policy
All sales are final. Due to the nature of our business and the custom or made-to-order status of most gowns, we do not accept returns, refunds, or exchanges.
However, in certain cases, we may consider issuing store credit at our discretion. If you believe your situation qualifies, please reach out to us within 24 hours of receiving your order.
Damaged or Incorrect Items
If your gown arrives damaged or you believe you’ve received the wrong item, please notify us within 48 hours of delivery. Email us with your order number, photos of the issue, and a brief description so we can assist you promptly.
Contact Us
We’re here to help with sizing, shipping timelines, or questions about customizations before you order.
Email: ldbridalcontactus@gmail.com
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